1. What if my item was damaged, incorrect or faulty?

In the unlikely event you receive an item that is damaged, incorrect, or if there is an item missing, please contact our Customer Service Team.

Please have the following details on hand:

- Image of Item/Parcel(s) received 
     e.g. Damaged part, Wrong item(s)

- Name of Item
- Order Number

BEST BEAUTIP has the right to collect the product if necessary.

If the item is in stock, we will arrange for a replacement. Otherwise, a refund to you.

2. What do I do if I had an allergic reaction?

Different skin types and skin conditions may react differently to our products and brands. The product ingredients are listed on the page to help you identify any sensitivities with certain ingredients. If you want to know ingredients but there isn't ingredients list, please contact our Customer Service Team. We'll help you. It's always best to know and understand how your skin reacts to different products and ingredients.

If you have experienced an allergic reaction, stop using the product and send a detailed description of what occurred along with photos to our Customer Service. We will communicate this to the brand and help find an appropriate solution. Please note that issues must be reported within 30 days of purchasing the item. A medical certificate may be requested to help ascertain if it is the product that caused the allergic reactions.

3. What is the return and exchange policy?

We have a 30-day exchange policy upon receipt of order, subject to the following terms and conditions:

If you change your mind about the product, please see instructions below:

- Please contact Customer Service with your order number and the item you wish to return. The item to be returned must meet the requirements above.

- This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.

- Shipping cost associated with the return of the product will not be covered by BEST BEAUTIP