BEST BEAUTIP FAQ

This is for reference only. Please note that the period may change depending on the circumstances of the shipping company and  each country. Please consider it.

In the case of other countries, please contact us. Then our cs team will reply ASAP.

※ Recently, delivery has been delayed overall due to COVID-19

You'll receive an email with your tracking information once your order has been shipped. To track the status of your order, click the link attached in the shipping confirmation.

Or visit 'My Account' of our site and click 'Track Order'. And you can choose to receive information to your cell phone. (option) 

※ If you didn't enter your email, you can check your tracking number on only 'My Account'
You may track your order via 17track once your order has been shipped from our Warehouse. 

Shipping fee is free.

We offer a tracking number regardless of price. This shipping type is standard.

And we offer EMS service for free when total price is over $200.

If your order is less than $200 and you want EMS service you'll have to pay extra. But I don't recommend it. Cause it's so expensive. Despite all that, you want EMS service, please contact us. 

-> Once you've placed your order, we are unable to make any changes or additions. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out. 

※ Changes are exceptionally possible if they are prior to delivery, but cannot be changed after delivery is started. Please contact us immediately after purchase.

For parcels undelivered due to an incorrect/invalid address, the courier may charge an additional cost for a change of address.

In the event that an incorrect address is indicated in the order and the package is delivered, BEST BEAUTIP will not be liable for any replacement or refund.

Once you've placed your order, we are unable to make any changes or additions. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out. 

※ Changes are exceptionally possible if they are prior to delivery, but cannot be changed after delivery is started. Please contact us immediately after purchase.

And if it’s possible to upgrade(EMS or Fedex), you have to pay an additional charge.

The price depends on your country and the weight of the product(s).

First, check your tracking result on 17 track with your tracking number.

Second, in case delivery is delayed, you should check the (local) post office asap with the tracking number.

Third, It appears as Delivery Complete. Then first, you have to confirm your mail box( P.O Box). If there's no product there, you should check the (local) post office asap with the tracking number.

Fourth, customs clearance. If your order is delayed in customs, you have to check the customs using the tracking number.

Fifth, Return to sender. If your item is being returned to us, you have to wait until we receive your item(s). Cause the person in charge must confirm the reason for the return and status of the product.

If there's anything else, please contact us.

Once you’ve placed your order, we are unable to make any changes, additions or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out. 

※ Changes are exceptionally possible if they are prior to delivery, but cannot be changed after delivery is started. Please contact us immediately after purchase.

Our courier doesn't charge for re-delivery. If you are not available to receive your order, you may contact our courier partner(Post Office) with your tracking number to arrange re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse in Korea. Please contact our Customer Service team for further assistance. In some case we can charge you for the return fee. e.g. insufficient address, Absence of addressee

you should check the (local) post office asap with the tracking number.

If you want know more detail, please check No.5

If you're not available to receive your item, contact local post office to arrange re-delivery at a suitable time.

In the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. Contact our Customer Service for further assistance.  In some case we can charge you for the return fee. e.g. insufficient address, Absence of addressee

Our store is closed during Korean National Holidays; your orders will be processed on the next working day.

This is for reference only. Please note that the period may change depending on the circumstances of the shipping company and  each country. Please consider it.

In the case of other countries, please contact us. Then our cs team will reply ASAP.

※ Recently, delivery has been delayed overall due to COVID-19

You'll receive an email with your tracking information once your order has been shipped. To track the status of your order, click the link attached in the shipping confirmation.

Or visit 'My Account' of our site and click 'Track Order'. And you can choose to receive information to your cell phone. (option) 

※ If you didn't enter your email, you can check your tracking number on only 'My Account'
You may track your order via 17track once your order has been shipped from our Warehouse. 

Free Shipping On Fedex For Purchase Over $150

This shipping type is FedEx.If you purchase more than $150, we'll send your order for free via Fedex.

Australia, Canada, China, Germany, Hong Kong, Japan, Singapore, Thailand, United Kingdom, United States

- If you're in above countries, you can check and pay the additional shipping cost on the shopping cart page. Please check the attached photos.

1. Please enter your country, province, post code

2. You can check and choose some shipping types. Please select 'FedEX'

3. Please pay for product and shipping fee

- If you aren't in above countries, but you want the FedEX service, please contact us.

-> Once you've placed your order, we are unable to make any changes or additions. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out. 

※ Changes are exceptionally possible if they are prior to delivery, but cannot be changed after delivery is started. Please contact us immediately after purchase.

For parcels undelivered due to an incorrect/invalid address, the courier may charge an additional cost for a change of address.

In the event that an incorrect address is indicated in the order and the package is delivered, BEST BEAUTIP will not be liable for any replacement or refund.

1. Exact Address/ Phone Number

In the case of Fedex, you have to enter the exact address. 

If you haven't entered your Exact address and Phone number, we can't ship you order. In this case, we'll send you an email to confirm your address or phone number. So please reply ASAP.

# Delivery will be delayed if reply is late.

2. Can I use my P.O Box address?

Yes, but if you use P.O Box address, Fedex calls you before they deliver your order. If you don't receive their call, they don't ship to you in order and return to us. In this case, we'll refund your money excluding shipping fee.   

In the case of Fedex, customs clearance problems are occurring in some countries.

So if you live in the United States, we recommend Fedex, but if you are in Europe, we recommend EMS(Express Shipping). 

In the case of EMS, there is less problem of customs clearance.

As you know, duty is difficult to predict and the buyer's responsibility. So if the customs clearance problems occur, it's difficult for us to reimburse you.

I would appreciate it if you could understand.

Lithuania, Latvia, Australia, Canada, Italy, Russia, France

 If your country is one of above countries and you live in Outskirts of the City, you have to pay an extra shipping fee. Cause the carrier requested to pay a large shipping fees. So we inevitably ask you for additional shipping fees.  

Then how do I pay?

After you purchase our product(s), the person in charge will send a message and link for shipping fee. Then, please check and pay it.

This is for reference only. Please note that the period may change depending on the circumstances of the shipping company and  each country. Please consider it.

In the case of other countries, please contact us. Then our cs team will reply ASAP.

※ Recently, delivery has been delayed overall due to COVID-19

You'll receive an email with your tracking information once your order has been shipped. To track the status of your order, click the link attached in the shipping confirmation.

Or visit 'My Account' of our site and click 'Track Order'. And you can choose to receive information to your cell phone. (option) 

※ If you didn't enter your email, you can check your tracking number on only 'My Account'
You may track your order via 17track once your order has been shipped from our Warehouse. 

Free Shipping On EMS(Express Shipping) For Purchase Over $200

This shipping type is EMS(Express Shipping). If you purchase more than $200, we'll send your order for free via Fedex.

I just want to use EMS Service, how can I check the shipping fee?

1. Please enter your country, province, post code

2. You can check and choose some shipping types. Please select 'Express Shipping (AIR)'

3. Please pay for product and shipping fee

- If you can't check the shipping fee, please contact us.

-> Once you've placed your order, we are unable to make any changes or additions. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your shipping details before checking out. 

※ Changes are exceptionally possible if they are prior to delivery, but cannot be changed after delivery is started. Please contact us immediately after purchase.

For parcels undelivered due to an incorrect/invalid address, the courier may charge an additional cost for a change of address.

In the event that an incorrect address is indicated in the order and the package is delivered, BEST BEAUTIP will not be liable for any replacement or refund.

1. Fedex

-  Fedex ships Faster than EMS.

-  In the case of some countries, customs issues may arise.

2. EMS

- In the case of EMS, there is less problem of customs issues.

- We can send your order with a lot of samples.

- EMS takes a little longer to deliver than Fedex.

If you want Wholesale.Bulk Purchase, please use Wholesale Inquiry Form.

Send Product Name/Quantity/Country. Then we can inform you sooner.

※ In the case of Wholesale/Bulk Purchase, a problem of customs may be incurred.
We'll try to minimize customs issues. (e.g. Split Delivery, Mark a low price) But if this problem occurs, we're not responsible. Please consider it.

We always sell the product provided from official mall. So the product is 100% genuine and original. You can rest assured on that. 

If you have a sensitive skin type, but you can't find the ingredients list of the product  you want? If so, please contact us. Then we'll let you know.

PayPal - Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy, for more information please visit www.paypal.com.

We are preparing our customers to pay with credit cards(VISA,Master Card) without PayPal. Please wait a little more. We will announce later

Most payments are processed immediately.

To find out if the payment has been deducted from your account, check with your bank or card provider. If the order status does not update within 24 hrs, please contact Customer Service.

BEST BEAUTIP payment process uses PayPal. Your personal information is kept secure and private during the entire checkout process.

Once you've placed your order, we prepare to send your order asap. 
If we pack your order, we can't cancel you order. 
So please contact us asap and send your order number.

A refund email will be sent to you as soon as we refund your order.
If you don't receive it, please check your spam folder.

※ If you receive a refund email but don't receive your money, please wait 3~5 business days and contact to the paypal CS team.

In the unlikely event you receive an item that is damaged, incorrect, or if there is an item missing, please contact our Customer Service Team.

Please have the following details on hand:

- Image of Item/Parcel(s) received 

     e.g. Damaged part, Wrong item(s)

- Name of Item
- Order Number

BEST BEAUTIP has the right to collect the product if necessary.

If the item is in stock, we will arrange for a replacement. Otherwise, a refund to you.

Different skin types and skin conditions may react differently to our products and brands. The product ingredients are listed on the page to help you identify any sensitivities with certain ingredients. If you want to know ingredients but there isn't ingredients list, please contact our Customer Service Team. We'll help you. It's always best to know and understand how your skin reacts to different products and ingredients.

If you have experienced an allergic reaction, stop using the product and send a detailed description of what occurred along with photos to our Customer Service. We will communicate this to the brand and help find an appropriate solution. Please note that issues must be reported within 30 days of purchasing the item. A medical certificate may be requested to help ascertain if it is the product that caused the allergic reactions.

We have a 30-day exchange policy upon receipt of order, subject to the following terms and conditions:

If you change your mind about the product, please see instructions below:

- Please contact Customer Service with your order number and the item you wish to return. The item to be returned must meet the requirements above.

- This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.

- Shipping cost associated with the return of the product will not be covered by BEST BEAUTIP

• We have been shipping the product to look like a present and low price($9.99).
  

As you know, According to the eBay terms, if some charges occur, it is the buyer's responsibility.